-
Q: Can you combine multiple photos into a single portrait painting?
A: Yes, our artists can merge multiple photos into one portrait painting, creating a unique artwork for you.
-
Q: Do you support worldwide shipping?
A: We support worldwide shipping, ensuring that you can enjoy our exquisite art pieces no matter where you are.
-
Q: Can I preview my portrait painting online?
A: Absolutely! We offer an online preview feature, allowing you to review and confirm the artwork before it's completed.
-
Q: When should I choose a frame?
A: After confirming the preview, we'll provide an online frame selection system for you to pick an appropriate frame for your portrait painting.
-
Q: Will my privacy be protected?
A: We highly value your privacy, and all personal information and photos will be kept strictly confidential and used solely for creating your portrait painting.
-
Q: Do I need to pay extra fees for revisions if I'm not satisfied with the artwork?
A: No, we offer unlimited free revisions until you're completely satisfied with the artwork.
-
Q: How long does it take to create a portrait painting?
A: Depending on the complexity and size of the artwork, the creation time may vary. Generally, a portrait painting takes about 2-4 weeks to complete, and the specific time will be confirmed with you after placing the order.
-
Q: What should I do if my portrait painting is damaged during shipping?
A: If your portrait painting is damaged during shipping, please contact us promptly. We'll provide return, exchange, or repair services based on the actual situation.
-
Q: Are your portrait paintings suitable as gifts?
A: Definitely! Our hand-painted portrait paintings are unique and memorable gifts, perfect for friends and family or for your own collection.
-
Q: How do I maintain and clean my portrait oil painting?
A: To preserve the beauty and extend the life of your portrait oil painting, keep it away from direct sunlight and humid environments. When cleaning, use a clean, soft cloth to gently wipe the surface, avoiding any chemical cleaning agents.
-
Q: Can I request special elements or backgrounds to be added to my painting?
A: Yes, our artists can add special elements or backgrounds to your painting according to your requirements. When placing your order, please provide relevant details and requests so we can better meet your expectations.
-
Q: Can I request to remove certain elements from my painting?
A: Absolutely. Our artists can remove any unwanted elements from the photo according to your request. Please inform us of your requirements when placing your order so we can create a satisfying artwork for you.
-
Q: Can I customize the size of my portrait painting?
A: Yes, we offer various size options and also support custom sizes. Please provide your desired dimensions when placing your order.
-
Q: What if I have special requirements regarding the style of my painting?
A: When placing your order, please describe your preferred painting style in detail, such as realism, impressionism, abstract, etc. Our artists will create your artwork according to your preferences.
-
Q: Can I get a digital copy of my portrait painting once it's completed?
A: Yes, upon completion of your portrait painting, we'll provide you with a high-resolution digital copy for sharing or archiving purposes.
-
Q: Can I cancel my order? Are there any fees for canceling an order?
A: If you cancel your order before the artist starts working on it, we'll issue a full refund. However, once the artist begins working on your painting, we won't be able to cancel your order. If you encounter any exceptional situations, please contact us as soon as possible, and we'll do our best to assist you.
-
Q: Can you create a black and white portrait painting?
A: Absolutely. Our artists can create black and white portrait paintings according to your request. Please inform us of your requirements when placing your order.
-
Q: Can I add text to my portrait painting?
A: Yes, we can add text such as names, dates, or special phrases to your portrait painting. Please provide the necessary information when placing your order so we can create a unique artwork for you.
-
Q: How do I choose the right photo as a reference for my portrait painting?
A: To ensure the quality of the artwork, we recommend choosing a clear, well-lit photo as a reference. Additionally, you can select the photo based on your preferred expressions, poses, etc.
-
Q: Can you create a portrait painting from an animal photo?
A: Definitely! Our artists are skilled at creating various animal portrait paintings, whether it's a pet or a wild animal. We'll craft beautiful artworks for you.
-
Q: How do I determine the size of my portrait painting?
A: The size of your portrait painting depends on your preferences and the intended display area. Consider factors such as the available space, the number of subjects in the painting, and your personal taste when choosing the size. If you're unsure about what size to choose, our customer service team can provide professional advice.
